Shipping policy

Overview

At COOKER KING, we are committed to delivering your order reliably and promptly. Our shipping process is designed to ensure that your products arrive safely and are ready for use.

1. Shipping Costs

We strive to keep our shipping costs transparent and affordable. Shipping fees are calculated based on the order total after discounts and before taxes.

Standard Shipping:

  • Orders of $30 or more: Free shipping
  • Orders under $30: $10 flat-rate shipping

Sales Tax: Applicable sales tax will be calculated and collected at checkout based on the shipping destination.

2. Shipping Destinations

Where We Ship: We currently ship to physical street addresses within the United States and Canada. U.S. Minor Outlying Islands are excluded.

Where We Do Not Ship: We do not ship to destinations outside the United States and Canada or to U.S. Minor Outlying Islands.

Please note: To help ensure safe delivery, customers must provide a valid physical street address. We are currently unable to deliver physical products to PO Boxes due to carrier limitations.

3. Delivery Timeframes

The total time required to receive an order consists of processing time plus transit time.

  • Order cutoff time: 5:00 PM, Monday through Friday. Orders placed after the cutoff time will be processed on the next business day.
  • Processing time: 1–2 business days, Monday through Friday. This is the time required to prepare an order for shipment.
  • Estimated transit time: Generally 3–6 business days.

Please note: Delivery estimates may be affected by holidays, severe weather, carrier delays, or other circumstances beyond our control.

4. Shipping Carriers

To provide fast and reliable delivery, we work with major carriers and trusted logistics partners, including:

  • UPS
  • FedEx
  • USPS
  • Other trusted logistics partners, depending on the product size and shipping destination

5. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your order number, carrier information, and tracking number.

Please allow up to 24 hours for the tracking information to become available on the carrier’s website.

If you do not receive a shipment confirmation email, please check your spam or junk folder. You may also contact us at support@cookerking.com.

6. Address Accuracy & Changes

Please make sure your shipping address is complete and accurate before submitting your order.

Address corrections: If you need to change your shipping address, contact us immediately at support@cookerking.com. Address-change requests should be submitted within one hour of placing the order. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Rerouting fees: If a shipment must be rerouted because the customer provided an incorrect or incomplete address, additional carrier fees may apply.

7. Lost or Damaged Packages

Packages damaged in transit: If your package arrives damaged, please photograph the package and products and contact us within 48 hours of delivery.

Lost packages: If the tracking information shows that a package was delivered but you have not received it, please check around your property and ask household members or neighbors whether they accepted it. If the package is still missing, contact us immediately so we can assist you with submitting a claim to the carrier.

8. Returns & Exchanges

For detailed information about returns and exchanges, please refer to our Return & Refund Policy.

Return shipping costs: Customers are responsible for return shipping costs unless the product is defective or an incorrect product was received.

9. Contact Us

If you have questions about an order or this Shipping Policy, please contact COOKER KING Customer Support:

Email: support@cookerking.com