Refund policy

30-Day Return Policy

COOKER KING offers a 30-day return policy. You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, the product must:

  • Be in the same condition in which it was received;
  • Be unused, unworn, unwashed, and unmodified;
  • Include all original parts, accessories, manuals, and tags;
  • Be returned in its original packaging; and
  • Be accompanied by the receipt, order confirmation, or other proof of purchase.

Products that do not meet these conditions may not be accepted for return.

How to Request a Return

Before sending a product back, contact us at support@cookerking.com and include:

  • Your full name;
  • Your order number;
  • The product you want to return;
  • The reason for the return; and
  • Photographs or videos if the product is damaged, defective, or incorrect.

We will review your request and send you return instructions if the return is approved.

Items returned without prior authorization will not be accepted. Receiving an unauthorized package at our return address does not guarantee that the return or refund will be approved.

Return Address

All approved returns, including returns sent from the United States, must be mailed to our Canadian return address:

COOKER KING Returns
10 Newgale Gate, Unit 5
Scarborough, ON M1X 1C5
Canada

Please do not send a product to this address until your return request has been approved and you have received return instructions from us.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including returns related to preference, compatibility, size, or a change of mind.

If we provide a prepaid return shipping label for a standard return, the cost of that label may be deducted from the approved refund. We will clearly notify you before the label is issued if a deduction will apply.

COOKER KING will cover reasonable return shipping costs when we confirm that:

  • The product arrived damaged;
  • The product is defective; or
  • You received a product different from the one you ordered.

Please use a trackable shipping service and retain the shipping receipt and tracking number until your return and refund have been completed.

Customers returning products from outside Canada should follow the return and customs instructions provided by COOKER KING. Failure to follow these instructions may result in customs delays or additional charges.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it is delivered.

If a product is damaged, defective, or incorrect, contact us at support@cookerking.com within 48 hours of delivery so that we can evaluate the issue and make it right.

Your email should include your order number and clear photographs or videos showing:

  • The affected product;
  • The damage or defect;
  • The shipping package; and
  • The shipping label attached to the package.

Please keep the product and all original packaging until we have completed our review. Do not discard or return the product before receiving instructions from us.

Non-Returnable Products

The following products cannot be returned unless they arrived defective, damaged, or incorrect:

  • Products that have been used, worn, washed, installed, modified, or damaged after delivery;
  • Products missing original packaging, parts, accessories, manuals, or tags;
  • Custom-made, personalized, or special-order products;
  • Perishable or consumable goods;
  • Personal-care products;
  • Hazardous materials, flammable liquids, or gases;
  • Gift cards; and
  • Products clearly marked as “Final Sale” at the time of purchase.

If you are unsure whether a product is eligible for return, contact us before sending it back.

Exchanges

We do not process direct product exchanges.

The fastest way to receive a different product is to request a return for the original product. After the return is approved, you may place a separate order for the replacement product.

Placing a replacement order does not affect the review or approval of the original return.

Return Inspection

After your return is delivered to our return facility, we will inspect the product and notify you by email whether the return and refund have been approved.

Approval is based on the product’s condition and its compliance with this Return & Refund Policy. We may contact you if additional information is required to complete the inspection.

Refunds

If your refund is approved, it will be issued to the original payment method within 10 business days after approval.

After we issue the refund, your bank, credit-card company, or payment provider may require additional time to process and post the funds to your account. Processing times vary by financial institution and customer location and are outside our control.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@cookerking.com.

Contact Us

For questions about returns, exchanges, damaged products, or refunds, contact COOKER KING Customer Support:

Email: support@cookerking.com